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Of course you can pay at the door. After creating your order, depending on the payment method; You can pay for your 40% prepaid orders at your doorstep in money order/credit card payments.

For payments made with an unlimited gift voucher/discount coupon, the order will be reviewed and approved within a maximum of 2 working days, in cases where the coupon covers the entire basket amount. Gift voucher/discount coupon is not valid for products with a campaign or product amount specified in yellow. A gift voucher/discount coupon that has expired cannot be redefined. Gift voucher/discount coupon is for single use only. (Except corporate cooperation coupons.) You can have more than one coupon defined in your Odasen account. However, Odasen coupons cannot be combined. You can complete your shopping by choosing the most suitable coupon for your order.

You can make partial payments by using the following payment options together at Odasen: Payment by cash and credit card Payment by money order and credit card Payment with different credit cards You can take advantage of the partial payment option by calling us at our showrooms or via our support line.

Cash payment option is available at Odasen.

For the payment received by money order/EFT, your order is confirmed within a maximum of 2 working days. When making a payment by wire transfer/EFT, you should write your order number in the description section. If you pay via ATM, you must send us the following information here after you make the payment, in order for your order to be confirmed. Customer name The name of the bank to which the transfer was made Payment amount You can reach our account numbers from the table below. Company title to be written in the receiver part: Kerim Can MALI BANK NAME IBAN NUMBER Finansbank/Enpara TR870011100000000084761713 Is Bank TR350006400000166270260621 Vakifbank TR96 0001500158007309473275 Denizbank TR520013400001813042900005

To create an individual invoice in Odasen, click the + Add Address button on the Address Information screen that comes up after creating your cart and select the address type 'Individual' from the panel that opens. Fill in the required fields such as Name, Surname, TCKN and save the address. To create a corporate invoice in Odasen, click the + Add Address button on the Address Information screen that appears after you create your cart, and select the address type 'Corporate' from the panel that opens. Register the address by filling in the required fields such as Company Title, Tax Office and Tax Number.

As Odasen, we are an e-invoice payer, so we send the invoice within 3 working days after the product is delivered; From the e-mail we sent to the e-mail address registered in your order, If you are a member of Odasen, after logging in to our site, click on the 'My Account' section at the top right and select My Orders, If you are not a member of Odasen, you can create a new membership on our site with your registered e-mail address and login, then click on the 'My Account' section at the top right and select from the My Orders field You can view your invoice.

Thanks to the 3D Secure service and the world's leading payment systems company Masterpass infrastructure, you can shop with peace of mind with our secure payment system. For payments made with 3D Secure, a special 3D transaction screen offered by the bank is opened on the bank and user screen, and a confirmation code is sent via SMS to the mobile phone of the credit card holder. In the payment transactions made in this way, the bank takes all responsibility in any unfavorable situation.

You can pay in 3, 6, 9 installments with Bonus, World, Maximum, Axess, Paraf, Card Finans and Advantage credit cards. In money order/EFT payments, you can use the "hand installment" opportunity with 50% down payment in 8 installments.

We confirm the order after the payment process is completed. With the following payment methods you prefer; You can order and pay from our website and showrooms. Payment by credit/debit card Payment by Wire Transfer/EFT Cash payment Partial payment Payment with gift certificate and discount coupon

You can change the corner direction for corner sofas or change the leg color/model for selected products. Our products that you change the corner direction or change the foot color/model will enter into the category of customized products.

Fabric change fee varies according to product and fabric series. While some fabrics in our collection are free to change, there is a price difference for some fabrics.For fabric change, you can click the "Choose Your Fabric" button and view the price difference information depending on the fabric series while examining the different fabric options. You can also fill out the request form here to get price difference information.

You can call us and get information to learn about the fabric options of the model you like, or you can let us contact you by filling out the "let us call you" form on the product page. If you want to make a change in the fabric you have chosen after placing your order, you must notify this on the day you place your order or the next day via our website or by going to our showroom. Because 1 day after receiving your order, we start to prepare the product by cutting the fabric you choose. For this reason, we cannot accept late exchange requests.Your products for which you have changed the fabric will be included in the category of customized products.

You can see and evaluate the fabrics of the products we set in the Odasen collections in our showrooms. If you wish, you can call us and request sample fabric. Thus, you can think long and hard to choose the fabric in your mind and make your decision. By visiting our showrooms, you can have more ideas and choose the most suitable model for your home and style by meeting with our interior architects. You can also drink our coffee :)

We do not have a shipping process for products abroad and to the islands yet. If you wish, we can deliver the products to an address you specify within the borders of Turkey, and you can organize the shipping process yourself to abroad or to the islands. The problems that may occur during transportation from the specified address to abroad or to the islands are your responsibility and Odasen has no responsibility in this regard. In addition, if the products are transported to an address other than the address specified on the invoice, the warranty will be void. If you want to examine our warranty coverage in more detail, you can review our conditions here.

Due to transportation costs, we apply long distance fees to some counties for deliveries to be made with Odasen Nakliyat. We do not charge long distance fees for deliveries to be made by courier. Your city and county information notifying us You can find out whether long distance fees are charged to the address you are delivering with Odasen Nakliyat. Changing shipping costs can affect shipping costs. For more detailed information call us.

As Odasen, we cover the shipping costs of the products you have purchased. *Long Distance Fee is applied in some counties for products delivered with Odasen Transport. We calculate the Long Distance Fee during the address selection and include it as a separate line in the order summary. However, you can check here whether your town is within the long distance range.

If your house/place is not yet ready when you want to place an order, you can place your order for future delivery, only through our showroom and sales points. A forward delivery request can only be made for products delivered by our own shipping team. A forward-dated delivery request cannot be created for products to be delivered by courier. Future delivery request must be specified at the time of order. The specified date can be created within 2 months from the planned delivery date at the most. When forward-dated delivery requests not specified at the time of order are submitted later, a warehouse fee of 200 TL is applied per month and per product. Products can be kept for a maximum of 2 months from the planned delivery date. There is no right to cancel or return after 3 days for products that require further delivery.

You can follow the production and delivery process of your product through the relevant order and product in the 'My Orders' section by clicking on the 'My Account' section at the top after logging in. We also send the name of the cargo company to which the product is sent, the cargo tracking number and link to the e-mail address and phone you specified when placing the order. If you wish, you can also follow them through them. For the products delivered with our shipping team, we reach you via sms or e-mail so that we can schedule the delivery on a day that suits you. You can also view the delivery process of your product up to that point directly on the My Account/My Orders page.

We accept the address you give at the time of order as the delivery address. We cannot change the province for the address in your order. However, if you want to change the address of your order, provided that it is within the same province, you can contact us by creating a support form here before the product departs. You can track whether your product is on its way or not, via My Account/My Orders. If the address you changed is within the scope of long distance, we charge you a long distance fee. You can view the provinces and districts within the scope of long distance from here.

For the products we deliver with our own shipping team, we contact you so that we can plan the delivery before departure. You can send this request to us by clicking the button stating that you want a future delivery in the link we sent you to confirm the delivery plan. Our customer representatives will reach you as soon as possible regarding your future delivery request. Products can be kept in our warehouse for a maximum of 2 months, and a charge of 200 TL is made per month for the product you receive for your forward-dated delivery request. You can also make the payment when our customer representative or showroom team reaches you for your future delivery request.

As Odasen, we deliver the orders with our contracted cargoes or with our own shipping team. You can follow the production and delivery process of your product through the relevant order and product in the 'My Orders' section by clicking on the 'My Account' section after logging in. In deliveries made by courier; When the products are shipped, we share the relevant cargo company and cargo tracking number with you via SMS and e-mail. Packages with a volume of 30 decimeters or more are delivered at the door of the building due to the way cargo companies work. We expect you to check the product as soon as you receive it and if there is a problem caused by the cargo, we expect you to not accept the product and keep a report to the cargo company representative. In deliveries made with our shipping team; When your product reaches our warehouse where it will be distributed, we reach you via sms or e-mail and get your approval so that we can plan the delivery of your product on a day that suits you. If the date we suggest is not suitable for you, we make another plan for you. If you want to receive your products for delivery later than one month, we apply a holding fee in the warehouse. When the delivery day comes, our teams will reach you again during the day and inform you. During transportation; 6. Unless there is a situation where the product does not fit inside the building/stairs from floor to floor, we carry your products. 6. If the basket amount is over 12.000 TL, in case there is no freight elevator in the building for the top of the floor or the product does not fit inside the building/stairs, we also take the responsibility of keeping the elevator. Under the same conditions, if your basket amount is less than 12.000 TL, you are responsible for keeping the elevator. For transported deliveries that include installation, we perform the installation on the same day as the delivery. After the delivery and installation, we send you an SMS stating that you have received your products without any problems or that the resolution process for your problem has been initiated, and a code confirming this. If you think there is another problem with your product, you can not share the code and have our teams open a record of your problem at that time. In case a problem is noticed during delivery, the problem must be stated by you on the delivery form provided by our delivery team.

If your delivery address is far from the village, town or city center where cargo cannot be delivered, your cargo is brought to the nearest central branch. In this case, we will definitely contact you to receive your product from here or to specify a new address. You have to receive your cargo within the specified time. Otherwise, the product returns by starting the return process. For the products to be delivered with our shipping team, you will be informed on the day of delivery by calling during the day. In case of a special situation or if there is no one at the specified address and the delivery cannot be made, we can reschedule the second delivery for the next 14 days. We may charge extra shipping fee for new shipping organization.

If your delivery address is far from the village, town or city center where cargo cannot be delivered, your cargo is brought to the nearest central branch. In this case, we will definitely contact you to receive your product from here or to specify a new address. You have to receive your cargo within the specified time. Otherwise, the product returns by starting the return process.

Cash refunds cannot be made for orders made using a gift certificate, the refund is made with a gift certificate. (This applies only to corporate cooperation checks.) For the return of customized products, a new check is created by deducting the 30% privatization/disassembly fee from the amount of the gift certificate used. All gift vouchers/discount coupons, except for corporate cooperation checks, are for single use and are not redefined if canceled/returned due to special reasons of our customer.

We make the return payment to the bank in one go. No matter how many installments you bought the product, the Bank makes the repayment in installments. The method of return to be made by the bank is between the bank and our customer, and Vivense has no responsibility in this regard. After we, as Odasen, pay the entire product price to the bank in one go, in case the installment expenditures made from the Bank's POS are returned to the credit card, the requested refund amounts are transferred to their accounts by the Bank in installments. The installment amounts you have paid until the cancellation of the sale, if the refund date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card every month, and the installments you have paid before the refund will take another month, as much as the number of installments paid before the refund, after the installments of the sale are over. will have fallen. In case of the return of goods and services purchased with a card, our customer cannot be paid in cash in accordance with the contract made with the Bank. Payments made by credit card are refunded to the same credit card. From the moment we make the refund to the credit card, it may take up to 14 working days for the transaction to be reflected on the card.

The payment process for order cancellation starts within 7 working days from the moment you submit your request. The return payment process for product returns is initiated within 7 working days after the product reaches us. When calculating the return fee for the orders realized within a campaign with a minimum participation limit, if the remaining order amount does not meet the lower limit, the current campaign is deactivated and the refund is calculated based on the remaining amount. The fee will be refunded in the way you paid, excluding cash payments. Refunds of cash payments are made in the form of Transfer/EFT to the account/IBAN you will give.

Be sure to check out our user guide before you start using our products! PANEL MODULAR FURNITURE (BED, DINING AND YOUTH ROOM FURNITURE etc.) The installation process of the product you have purchased must be done by Odasen. If this service is performed incorrectly or incompletely outside of the Odasen installation teams, the product will be out of warranty. The installation and assembly diagrams of the products are included in the installation package or are sent electronically to the e-mail address registered in the order. You should pay attention to the warnings in the assembly diagram. In case the products are relocated or moved to a different address, it is recommended to disassemble and package the assembled products and transport them. ODASEN has no responsibility in this regard. You can get support from Odasen Installation Team for simple repairs and adjustments that may be needed over time depending on usage. You should not keep your products in humid and wet environments. There may be an odor in the products due to the structural features of particle board, melamine coated particle board and MDF. This situation is not related to the product quality, but is due to the structure of the material. It can be removed by ventilation. The edge bands used in the products do not contain carcinogenic heavy metals. There may be tonal differences or color transitions in natural wood products and natural colored products due to the naturalness of the tree. This is due to the naturalness of the wood. You should check the assembled parts of the furniture after the installation is complete to make sure that the assembly is done correctly. You should not use the products you have purchased for other than their intended use. You should use the products you purchased at a distance of at least 1.5 meters from heat sources (stove, heater, etc.) and away from direct sunlight and ensure their placement. You should not move your products by dragging or pushing. You should not put hot materials on your products. You should definitely put it on a protective sheet or heat-proof materials. If water is spilled on your products, you should immediately wipe them off and not leave them on the product. If chemicals are spilled on your products, you should not clean them by wiping, pressing or rubbing. Soft cloth, napkin, sponge, etc. with absorbent properties on chemicals. You should clean the liquid by impregnation with materials. You should clean your products with a damp, soft cloth that does not contain any hard objects. Bleach, ammonia-based cleaner, cologne, acetone, etc. You should not use materials. There are no sharp-edged, sharp-edged tools, apparatus, etc. on their products. You should be careful not to leave your belongings. You shouldn't drag your accessories on the furniture. In such cases, you should take action by removing the items on the product. You should not stick adhesive-based tapes, labels, stickers, posters on your products. You should not leave your products with electrical components on for a long time. In case of thinning, straining in the cable integrity and detecting electrical components with open ends, you should inform Odasen Customer Service. After the installation of electrical components, you should definitely check the operation. For modules that do not work, you should request the Odasen Installation Team to indicate this situation on the delivery form. In products with sliding doors, drawers, hinges, you should check the brake or stop mechanism together with the authorized service. You should inform the authorized service if the sliding mechanism products come off the rail, channel or the surface where it is located. You should not place objects on, in front of or behind the movable mechanisms (slide, rail, wheel) that will prevent them from functioning. You should not force the mechanisms that do not fully perform their function and you should inform the authorized service. You should not let children play with products with movable mechanisms. The dresser, high dresser, laundrette, console, cabinet, etc. For the modules, you must have the wall connection apparatus included in the material package mounted by the Odasen Installation Team. It is the customer's responsibility not to assemble the connection. When using modules with multiple drawers, you should not keep all drawers open at the same time. For products with drawers with more than one handle, you should use both handles to avoid balance problems and to avoid getting rid of the mechanism. You should make sure that the installed product is fully seated on the floor and does not shake. You should not put heavy objects in the products that may upset the balance of the products. Bookcase, TV unit, console, cabinet, etc. If there is more than one shelf in the products, you should put the heavy items on the bottom shelf and the light items on the top shelf. You should not lean objects that are heavy or long enough to upset the balance of the products. For products that are mounted on the wall, there is an air conditioner line, electricity or water system etc. behind the wall. If so, you must inform the Odasen Installation Team in advance. In cases where information is not provided, the responsibility belongs to the customer. After removing the inscription on the drop-down tables, you should not leave it fast. You should move tables from their subrecords without dragging them. You should not use your cot in a wet, humid and humid environment. You should not drag the cot during cleaning and relocation. You should not move the drop-down tables while the inscription is open. You shouldn't get on the tables. You should not sit on the side and front crossbars of the cots. You must keep the safety lock locked in the use of bed boxes with chests and bases. After lifting the cover of the bed base inside the bed, you should use the cover safety locks. While lowering the cover of the base, you must open and close the safety lock. You should do things without keeping your head in the chest for bedsteads and bed bases. You should not keep children around the bed during the use of bed bases and chests. You have to open and close both covers at the same time for double bed bases and chests. You should check that the weight of the bed you will put on the bed and the piston power of the plinth are in the right ratio. The disproportionate bearing that you put above the piston power will cause the pistons to break down and cause difficulty in use. You should not place your items inside the bed bases and chests. You should not use chairs and armchairs for other than their intended use. When using a chair, you should not use the product as the entire load is on two legs. You should use it with the weight on all fours. You should move your chairs and armchairs by lifting, not dragging. Accessories, feet, handles, etc. found in the products. You should not clean metal products with acidic, alcohol-based and granular cleaning chemicals. In case of moving, you must remove the legs of the seats and move them. The feet of the products whose feet can be disassembled must be removed, and the feet of the products that are not disassembled should be packaged very well and stored. For furniture with glass and mirror surfaces, felt, etc., should be used under the products to prevent surface scratches during use. protective intermediate materials should be used. Cleaning of glass and mirror surfaces should be done with a soft cloth, and the use of brushes and abrasive materials should be avoided. You should make sure that the cloth you are cleaning is not wet. A damp cloth should be used to prevent deterioration of the product. SOFA GROUP You should be careful not to leave your product in extremely humid and dusty environments. If the product stays like this for a long time, it may cause problems such as mold and staining. If you are not going to use your product for a long time, you should completely cover it with a cloth and protect it from dust and sunlight. If there are disassembled parts in the product, it will be convenient for you to remove these parts during transportation. You should not let children play with or use moving parts. During the use of mechanisms such as beds, some metal accessories (bed handle, mechanism, metal skeleton, etc.) in the product may be exposed and these parts may cause damage to the body by crashing or snagging. The hard and pointed areas that may be found in the product can also cause the same damage. You should be careful about this. You should especially keep children and pets away from products with mechanisms. If you see a thread on the product that has come out of the sewing or fabric, you should not pull it off. We recommend that you cut it with scissors from the bottom without damaging the fabric. You should protect your product from severe impacts. Hard and severe impacts can cause tearing in the fabric, breaking in wooden areas, bending in the mechanism, collapsing in the springs, etc. may cause. You should be careful that hard and sharp objects do not get caught in the fabric. If you have a pet, be careful with the fabric of the product, pieces of wood, etc. You have to be careful not to damage it. Otherwise, it may have negative consequences for both the product and your pet. When you are going to clean floor coverings such as carpets and rugs on which wooden-legged products are used, you should remove the product or take care not to get your feet wet. Otherwise, the cleaning materials you use may damage the wood paint and the product's paint may come off on your flooring. You should seek help from our authorized service for detailed settings that may occur over time due to usage, vary according to products, and require simple repair. In pile fabrics such as chenille, flock, alcantra, the pile may lie in one direction due to use and it may be perceived as if there is a color difference in the fabric. This situation has nothing to do with the fabric quality, it is a result of the natural structure of the fabric. It is normal to have color differences in fabrics and leathers with different production dates and is accepted all over the world. When you want an additional piece of your product or a part of the fabric is changed for any reason, there may be tonal differences between the old-new fabric and the leather. There may be color and pattern differences between woods in products using wood. Although the same process is applied to all woods, different appearances, tonal differences, etc., due to the natural characteristics of the wood. may occur. This situation, which is based on reasons such as the age of the tree, its vein structure, and the climate in which it grows, is not a mistake. Different laying techniques (covered, quilted and stretched flooring etc.) are used in different models. Therefore, the abundance or tension that occurs in some models is among the features of that model. In products with a mechanism, there may be some noises caused by the operation of the mechanism, but not excessive. Due to the newness of the semi-finished products used in the products, a temporary odor may occur in the space. You should not climb over the armrests and the back of the seat, you should not do things like hanging a painting, removing and installing curtains by getting on it. You should not vacuum the sofa fabrics at full power with a vacuum cleaner. You should use the vacuum cleaner's seat sweeping head. When the vacuum cleaner works at full power, the fiber under the fabric rises through the fabric pores, which causes tonal difference in the fabric and hairiness in the fabric. Products containing linen and cotton may cause lint and fluff over time. This is due to the structure of the cotton and linen fabric used. You can clean the lint and fluff that occurs with fluff/lint collectors.

First of all, if you encounter such a situation, you should start by filling out the SSH form. We do our best to start the process immediately to solve all kinds of problems and resolve them within a maximum of 20 working days. For your missing product and part notifications, we ensure that your products are reproduced, or if the product is forgotten in the warehouse or cargo as a result of an error, we provide guidance for it to be delivered to you as soon as possible. For error and damage records, our expert teams examine the problem and decide on the most appropriate action for the product, and initiate the solution process. If the solution to the problem is possible with the replacement of parts such as feet, fabric, handle, wardrobe cover, table top, our team will quickly send these parts to your address. In cases where the delivery type is "delivery by delivery", our team will come to your house and solve the problem on site. If a more comprehensive study is required for a solution, our shipping team will pick up the product from its home and deliver the product to its address after the problem is resolved. In cases where repair is required for the products whose delivery type is "cargo", you are requested to send the product to the specified address by courier. For the cases that can be solved by sending the part, the relevant part is sent to you by cargo.

After our products delivered by courier are delivered, we send you a code confirming that you have received the products without any problems. If you notice a problem in your product that our teams overlooked, you can forward the problem to them and start the solution process. For our products that are delivered by courier, we expect you to check the product upon delivery and to keep a report with the courier company if there is a problem. If you have a problem with the product after delivery, you can take a photo of the problem and send us your request by creating a support form here with your order number.

Payment refund starts as follows: The payment process for CANCELLATION OF ORDER starts within 7 working days from the moment you submit your request. The return payment process for the return of the product is initiated within 7 working days after the product reaches us. When calculating the return fee for the orders realized within a campaign with a minimum participation limit, if the remaining order amount does not meet the lower limit, the current campaign is deactivated and the refund is calculated based on the remaining amount. The fee will be refunded in the way you paid, excluding cash payments. Refunds of cash payments are made in the form of Transfer/EFT to the account/IBAN you will give. Return payment by credit/debit card: We make your return payment to the bank in one go. No matter how many installments you bought the product, the Bank makes the repayment in installments. The method of return to be made by the bank is between the bank and our customer, and Odasen has no responsibility in this regard. As Odasen, after we have paid the entire product price to the bank at once, in case the installment expenditures made from the Bank's POS are returned to your credit card, the requested refund amounts are transferred to their accounts by the Bank, again in installments. The installment amounts you have paid until the cancellation of the sale, if the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the installments you have paid before the return will take another month, as much as the number of installments paid before the return, after the sales installments are over. will have fallen. In case of the return of goods and services purchased with a card, our customer cannot be paid in cash in accordance with the contract made with the Bank. Payments made by credit card are refunded to the same credit card. From the moment we make the refund to the credit card, it may take up to 14 working days for the transaction to be reflected on the card. TRANSFER/EFT/Cash refund Fees will be refunded to the bank account declared by our customer. If you have made the payment by cash or money order, you can send us your account information here so that we can refund your fee. Return the order for which the GIFT Voucher/ DISCOUNT Coupon has been used; Cash refunds cannot be made for orders made using a gift certificate, the refund is made with a gift certificate. (This applies only to corporate cooperation checks.) For the return of customized products, a new check is created by deducting the 30% privatization/disassembly fee from the amount of the gift certificate used. All gift vouchers/discount coupons, except for corporate cooperation checks, are for single use and are not redefined if canceled/returned due to special reasons of our customer.

For standard products; You can return your product without giving any reason within 14 (fourteen) days of the right of withdrawal from the delivery date. You can submit this request by filling out the form before it expires. After the 14-day right of withdrawal from the delivery date expires, arbitrary returns cannot be made for standard products. For customized products; The right of withdrawal cannot be used, however: For customized products for which the right of withdrawal cannot be exercised, we reserve the right to receive a refund, at the sole discretion of Odasen, by deducting 30% privatization/disassembly fee from the price of the product, in order not to refuse the return request of our customers. This request is valid for 14 days after the delivery date. In the requests for the return of the products, the products with transportation will be returned by our own delivery team. If necessary, the disassembly and packaging of the product by cargo belongs to our customer. Even if the delivery of the products whose delivery type is cargo is made by shipping, the return must be made by our customer by cargo. There are no refunds or exchanges on outlet and display products. Because mattresses, pillows and duvets are personalized products, they cannot be exchanged or returned for hygienic reasons. Return conditions for home cosmetics products; Home cosmetics and personal cosmetics can be returned if their packaging is unopened, untested, undamaged and unused, as limited by law within the framework of hygiene. The return of unpackaged, used or destroyed products is not accepted. Returns must be made with the original packaging. In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if you do not return the product as it was when it was delivered to you, the product will not be returned and the price will not be refunded. After the returned product reaches Odasen, it is sent for technical inspection. If a report is given that the product has been made faulty by the user during the controls, the return cannot be accepted. If there is a defect/error in the product, a return record should be created within 14 days.

Furniture, carpet and lighting products are covered by Odasen Warranty for 2 years from the date of delivery.Odasen Guarantee is valid in all cases that do not involve user error. For example, you have noticed a weight-related bending in the feet of the marble table that you liked very much. If you send your request here, it will be immediately investigated and necessary action will be taken. However, problems arising from forceful movements such as pushing and pulling are considered as user error and are not covered by the Odasen Warranty.If you have a problem with the product after delivery, you can take a photo of the problem and create a request here with the order number. Your request will be reviewed and the result will be sent to you via e-mail.The purchased product; If it is given to someone other than the invoice owner for use and/or moved to another address other than the address specified on the invoice (services used other than the expert teams of Odasen), the warranty coverage will be void.

Prices may be subject to instant changes depending on market conditions or possible campaigns. Odasen reserves the right to change product prices and/or change the campaign conditions and end date at any time and without prior notice. For this reason, if the purchased product is discounted, the difference in price cannot be claimed.

We start to prepare the product you ordered on the same day or the next day so that we can send it to you within the promised time. For this reason, if you give up the product, you can cancel your order within 3 working days at the latest; After logging in member on our site, click on the 'My Account' section at the top right and select 'My Orders' or You can make your cancellation request free of charge by submitting here If you request a change instead of cancellation, you can submit your request here and change your order free of charge. If the 3 days period has expired or your order has been prepared and shipped, the return process begins and cancellation requests made at the end of 3 days are evaluated as follows: 30% privatization/disassembly deduction of the total amount is made for the products that have been installed or customized; If the product does not have any customization, if it is a standard product, a free cancellation is made.

CUSTOMIZED PRODUCT: These are products that are specially produced in line with your wishes and/or require installation. For example, armchairs with changed fabric color and type, furniture with changed wood material properties, products that are installed and assembled, products produced in special sizes, products whose protective elements such as packaging, tape, seal, package have been opened after delivery are included in the CUSTOMIZED PRODUCT category. enters. STANDARD PRODUCT: Products whose features are not changed in line with your wishes.

Before your invoice is issued, you can send us the new invoice information here and request a change. After the invoice is issued;E-invoice print out.The return section at the bottom of the invoice is filled.A petition requesting the cancellation of the invoice is written on a separate A4 paper. The sender is sent to the central address with payment. Changes can be made in the invoices issued on behalf of the company by issuing a cancellation invoice.

If you have decided to receive installation service after placing your order, you can contact us by calling our customer service for your purchase or by creating a support request here.< /p>

We carry out the installation of our products, which are purchased with free installation or purchased by requesting additional installation before delivery, and which we deliver with our own transport team, immediately at the time of delivery. For products that are installed by the customer and delivered by courier, if additional installation service is purchased, we plan the installation service within seven (7) days at the latest after the product is delivered.

In order to carry out the installation on a day that suits you, we proceed by contacting you by SMS or e-mail 1-3 days before the scheduled service date and getting your approval. Since our service plans are prepared automatically by the system, we cannot make changes after the planned date is approved, except for special cases. It is your responsibility to open and check the product for which additional installation service is received, before the installation service comes, and it is important that it is completed if there is a defect in the product before the installation service. In case of returning the products installed with additional installation service, it is your responsibility to disassemble the product again. Bathroom cabinet sink, kitchen cabinet counter, etc. such as plumbing or chandelier, sconce, etc. As Odasen, we cannot perform installation procedures that require electrical connection.

We leave the installation to you for all our products that are delivered by courier. However, we have a discounted installation service for many of our products (except for products that require plumbing work such as lighting, kitchen and bathroom cabinets, etc.). As Odasen, we undertake the installation of the products you have ordered.

After logging in on our website, you can perform the following actions by clicking on the My Account section at the top right; You can easily see the production and delivery process of the product in the My Orders area. If 3 days have not passed from the date of placing your order, you can submit your cancellation request. You can update your personal information. You can view discount coupons. You can view your favorite products. You can update your announcement preferences for campaigns. You can view your invoices for your orders.

You can add the products that you like in Odasen and that you want to save for later purchase to your favorites list and view your list in your Odasen account. To view your favorite products, select the "My Favorites" field from the My Account pop-up window that appears after logging in to your Odasen account with the Login button at the top right. On the page that opens, you will see your favorite products. If you want to remove a favorite product from your favorites list, you can click the heart button in the lower right corner of the product card. You must have an Odasen account to see your favorite product list. To create an Odasen account; On mobile; You can become a member/login by pressing the hamburger menu in the upper left corner of the screen and tapping the Login button on the page that comes up. On desktop; You can log in or become a member by clicking the Login button in the upper right corner of the screen.